Refunds
This page explains when refund review is possible, why rescheduling is often the better option, and what documents are required to process a request.
Refund review is usually possible only before the Wafid token is generated. After token issuance, portal and coordination work are normally treated as delivered.
Every request must include payment proof, booking reference, and the reason for cancellation or refund.
In many cases, rescheduling is faster and cheaper than asking for a refund. If your travel date changes, contact support immediately before the appointment window closes.
Missed appointments, expired tokens, or duplicate submissions can require fresh payment depending on the center and portal state.
Approved refunds are generally processed within 7 to 10 working days, depending on your payment channel and bank clearing times.
Cross-border or card-based settlements may take longer than local transfers.
To avoid delay, send your full name, destination country, city, booking reference, payment screenshot, and the exact reason for cancellation or refund review in the first message.
If the issue is a duplicate payment or portal error, mention that clearly and attach both transaction records.
Usually no. Once the token is generated, portal and coordination work are generally treated as completed.
Approved refund requests are generally processed within 7 to 10 working days, depending on your bank or payment method.
No. Medical center charges are handled directly by the clinic, so those policies are separate from this website's support process.
